Jessica W. of Germansville, PA:
"Excellent service with personal attention to detail. When a problem arises, Brian and his team handle it swiftly and professionally, taking the pressure off the client. Brian is personable, knowledgeable, and easy to work with."
Lisa C. of Kutztown, PA:
"I just wanted to let you know how positive my experience was with Countryway Insurance, as it relates to my altercation with a deer.
I know it may be small beans, but I like it to be known when people give excellent customer service, because we all know that it does not happen much anymore.
My adjuster made it easy from the first step to the last. She was on top of everything. When the rental car agency said "We don't have Countryway in our system, we will not bill direct", she said 'Lisa, may I have their number?' She said if I did not hear back from her, everything was taken care of and they would bill direct. When I returned the rental car, all was handled, just as she indicated.
Everyone always says when you have an incident, 'That's why you have insurance'. It's still a hassle, and an anxiety filled experience, as you know, but it's helpful when you have an insurance company that makes it smooth and uncomplicated. I thought I would pass this along to you, because we hardly ever hear the good things about customer service."
Linda K. of Allentown, PA:
"I heard a commercial for (an insurance company with a lizard as it's spokesperson), the other day on the radio. It concerned me how (said company) removes the middle man from the process of obtaining insurance.
What a dumb idea! I can't imagine what we would have done without Matthias Insurance through the years. I find comfort in knowing that they watch over our insurance needs. And that by knowing us personally they are able to develop insurance coverage that fits our needs."
Jeff H. of Wilkes-Barre:
"When I was looking for an insurance company, and needed answers to insurance questions, I found them at matthiasinsure.com. Out of 5 or 6 companies from which I requested information, Matthias Insurance responded first and was willing to work with me to find reasonable rates and affordable payment plans. The best part was, all the paperwork was done via fax and mail and email. It couldn't have been easier and more simple."
Cyndi I. of formerly of Easton, PA:
"I was moving from Virginia to PA when I came across matthiasinsure.com on the web. I was able to contact them via email, fax, and phone, which made the transition easy. The agency was very prompt with the information I needed. I never had to wait. I highly recommend Matthias Insurance Agency to anyone new to the area, or in search of an insurance change. Unfortunately, I had an immediate claim, which was handled extremely well. Again, I highly recommend Matthias Insurance."